English is the primary language for communication around the globe. In this book, students will learn the basics of English for general services, from hosting guests in a restaurant to car rental services and social English language skills. At the end of the course, students should be able to communicate effectively in a wide range of business and general service-industry situations.
This book categorizes general services into the following themes:
● Food & Beverages
● Hospitality
● Tourism
● Transportation
In this book, students will:
● discuss possible workplace scenarios
● learn basic and advanced vocabulary
● be exposed to listening and oral practice
● do role plays and task-based activities
● do exercises related to English for general services
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目錄
Contents
Food & Beverages
Unit 1 Receiving Guests
Unit 2 Serving Drinks & Dessert
Unit 3 Customer Complaints
Review U1~U3
Hotel
Unit 4 Reception and Check-in
Unit 5 Hotel Service
Unit 6 Check-out and Dealing with
Complaints
Review U4~U6
Tourism
Unit 7 Booking Tickets
Unit 8 Tour Arrangement
Unit 9 Conducting a Tour
Review U7~U9
Transportation
Unit 10 Mass Transit
Unit 11 Water Transport and Cruises
Unit 12 Car Rental
Review U10~U12
Food & Beverages
Unit 1 Receiving Guests
Unit 2 Serving Drinks & Dessert
Unit 3 Customer Complaints
Review U1~U3
Hotel
Unit 4 Reception and Check-in
Unit 5 Hotel Service
Unit 6 Check-out and Dealing with
Complaints
Review U4~U6
Tourism
Unit 7 Booking Tickets
Unit 8 Tour Arrangement
Unit 9 Conducting a Tour
Review U7~U9
Transportation
Unit 10 Mass Transit
Unit 11 Water Transport and Cruises
Unit 12 Car Rental
Review U10~U12
購物說明
▌出貨方式
1. 宅配到府：每筆訂單未滿 1000元 須加收 100元 物流處理費用。（活動期間則按照活動內容進行調整）
2. 超商取貨：每筆訂單皆需加收 60元 物流處理費用。
▌退貨退款
1. 會員辦理退換貨時，於收到貨七日內與客服人員連絡，商品必須是全新狀態與完整包裝（請注意保持商品本體、配件、贈品、保證書、原廠包裝及所有附隨文件或資料的完整性，切勿缺漏任何配件或損毀原廠外盒）。
2. 產品非破損、瑕疵或寄送錯誤而申請換貨者，換貨運費將由您負擔。
3. 超值特賣和包膜桌遊恕不接受退換貨。
▌其他問題
1. 您可以點選聯絡我們或來信客服信箱 cranebookshop@gmail.com。
2. 若欲大量購書，或有特殊作業需求，建議您可洽詢 02-23934497
1. 宅配到府：每筆訂單未滿 1000元 須加收 100元 物流處理費用。（活動期間則按照活動內容進行調整）
2. 超商取貨：每筆訂單皆需加收 60元 物流處理費用。
▌退貨退款
1. 會員辦理退換貨時，於收到貨七日內與客服人員連絡，商品必須是全新狀態與完整包裝（請注意保持商品本體、配件、贈品、保證書、原廠包裝及所有附隨文件或資料的完整性，切勿缺漏任何配件或損毀原廠外盒）。
2. 產品非破損、瑕疵或寄送錯誤而申請換貨者，換貨運費將由您負擔。
3. 超值特賣和包膜桌遊恕不接受退換貨。
▌其他問題
1. 您可以點選聯絡我們或來信客服信箱 cranebookshop@gmail.com。
2. 若欲大量購書，或有特殊作業需求，建議您可洽詢 02-23934497
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